06 — OSMS insurance

OSMS: bringing patients back into insurance

The robot neutrally informs the patient that their insurance status needs to be checked or updated and passes the result to the employee responsible for OSMS.

Book a demo → How the AI assistant works

ST RK ISO/IEC 27001 State-registered software 50+ providers · 13 regions

Proven integrations with MIS: DamuMed«Жетісу»MedElement · other MIS connected on request

GoalBring patients back into the OSMS system and reduce conflicts related to insurance status.

Data sourceList of patients with 'uninsured' or undetermined status.

Minute packagesThe scenario is paid for with minutes from the shared package — no separate module to buy.

Scenarios

How the AI assistant works

Explains the need to check or update the status.

Explains the general consequences of having no status.

Asks whether the patient plans to deal with it and needs a consultation.

Asks whether it is convenient to call back later.

At least 6 call attempts if there is no contact.

Records answers with audio and passes them to the responsible employee.

Impact for the clinic

Expected impact

Patients return to the OSMS system

Fewer status-related conflicts

Every contact result reaches the owner

FAQ

Frequently asked questions

Won't patients react negatively to such a call?

The robot speaks neutrally, explains consequences and offers a consultation — without pressure.

What does the OSMS officer receive?

The patient's answers, a flag for consultation or a callback, and the audio record.

Which languages does the assistant speak with patients?

Kazakh and Russian today, on voice calls and in messengers. For other countries and languages, contact us: the voice and dialogue scenarios are configured per project.

Does the clinic need to install equipment?

No. The platform runs as SaaS: all infrastructure is on the developer's side; the clinic only needs integration access to its MIS.

Scenarios