01 — Inbound requests

Inbound calls: answered in 3 seconds, 24/7

The virtual assistant answers inbound calls around the clock, handles routine questions from the clinic's knowledge base, books and cancels appointments when integrated with the MIS, and hands complex requests to an operator.

Book a demo → How the AI assistant works

ST RK ISO/IEC 27001 State-registered software 50+ providers · 13 regions

Proven integrations with MIS: DamuMed«Жетісу»MedElement · other MIS connected on request

GoalNo inbound call goes unanswered — at peak hours, in the evening or at weekends.

Data sourceThe clinic's knowledge base: services, schedules, booking rules; the MIS schedule where integrated.

Minute packagesThe scenario is paid for with minutes from the shared package — no separate module to buy.

Scenarios

How the AI assistant works

Answers an inbound call within 3 seconds, 24/7.

Gives general information and answers routine questions.

Books and cancels appointments when integrated with the MIS.

Transfers the call to an operator for situations defined by the clinic.

Dialogue length limit can be set on request.

Concurrent calls depend on the SIP number's channels.

Impact for the clinic

Expected impact

60–70% of routine requests automated

No patient lost to an unanswered call

Less front-desk load without extra staff

FAQ

Frequently asked questions

What is needed to connect?

A SIP number with login and password, and a headset for the operator. If missing, IT1 Cloud Generation LLP can supply them for a fee.

What if the assistant cannot help?

The call is transferred to a clinic operator according to an agreed list of questions and situations.

Which languages does the assistant speak with patients?

Kazakh and Russian today, on voice calls and in messengers. For other countries and languages, contact us: the voice and dialogue scenarios are configured per project.

Does the clinic need to install equipment?

No. The platform runs as SaaS: all infrastructure is on the developer's side; the clinic only needs integration access to its MIS.

Scenarios