Appointment reminders and visit confirmation
The MIS exports upcoming appointments and the assistant calls patients on schedule — by default 24 hours and 2 hours before the visit. Confirmation, rescheduling and cancellation are enabled on the clinic's request.
How the AI assistant works
Calls 24 hours before the visit; the interval is configurable.
Reminds again 2 hours before the visit.
Records confirmation; updates the MIS status where integrated.
A cancelled appointment frees the slot for another patient.
With rescheduling enabled, offers an available time.
Sends preparation instructions in advance, e.g. for abdominal ultrasound.
If the patient does not answer, retries per agreed rules.
The conversation is recorded and stored per agreed terms.
Expected impact
Frequently asked questions
Can rescheduling be switched off?
Yes. Confirmation, rescheduling and cancellation are enabled or disabled on the clinic's request.
Which language is the dialogue in?
Kazakh or Russian today — the patient's choice. Other languages are discussed per project.
Which languages does the assistant speak with patients?
Kazakh and Russian today, on voice calls and in messengers. For other countries and languages, contact us: the voice and dialogue scenarios are configured per project.
Does the clinic need to install equipment?
No. The platform runs as SaaS: all infrastructure is on the developer's side; the clinic only needs integration access to its MIS.
Other scenarios
Inbound calls 24/7
No inbound call goes unanswered — at peak hours, in the evening or at weekends.
- ✓60–70% of routine requests automated
- ✓No patient lost to an unanswered call
- ✓Less front-desk load without extra staff
Adult screenings
Raise real screening coverage and prove the work done during audits.
- ✓Real contact with patients instead of lists
- ✓25–35% higher preventive coverage
- ✓Provable work during analytical audits
Child screening
Reduce the share of children who miss the preventive check-up.
- ✓Fewer children missing check-ups
- ✓Less manual calling amid staff shortages
- ✓Every contact result recorded
See the platform on your own scenario
Book a demo — we will build a scenario for your clinic and show how the AI assistant works with your medical information system.
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